CUSTOM NATURE OF OUR PRODUCTS

Each piece of Unique Wood Furniture is custom-built just for you after your order is placed. Due to the natural characteristics of solid wood, every board will have its own personality, including variations in grain color and pattern, nail holes, knots, checks, open cracks, dents, dings, and other unique features. These markings are not defects, but rather part of what makes each piece one-of-a-kind. We do our best to reflect your style and preferences, but we cannot guarantee an exact match to any images shown on our website or social media.

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CONDITION OF WOOD BOARDS

Wood is a natural material that varies in color, texture, and movement. We strongly encourage you to review the pieces on our website or in person to understand these variations. By placing an order, you acknowledge and accept these natural inconsistencies.

Please Note: Our furniture is designed for indoor use only.

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DOWN PAYMENT

A non-refundable down payment of 30 % is required to secure your order and initiate the build process. This amount will be applied to the total price of your piece and is not refundable.

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ORDER CANCELLATION

Orders may be cancelled within three (3) business days of placing the order to receive a full refund. After this period, cancellations may be allowed at our discretion, but the down payment will not be refunded.

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DELIVERY & PICK-UP

We offer complimentary delivery within the DFW area for all dining tables and custom orders over $1,200.

Delivery for other orders is available for an additional fee based on location and the size of the piece.

Complimentary delivery includes delivery to the first floor or ground-level entrance only. Due to the size and weight of many of our solid wood pieces, delivery up stairs, to second floors, or through difficult access areas is not included and may not be available.

Please let us know about stairs, elevators, narrow hallways, tight corners, gates, or other access limitations before scheduling delivery so we can confirm whether the piece can be safely delivered.

Customers are also welcome to pick up their pieces from our shop in McKinney. Please make sure you have proper transportation, blankets, and ratchet straps. Once a piece leaves our shop with the customer, we are not responsible for damage during transport or loading.

We currently offer local delivery and do not ship furniture.

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CLIENT APPROVAL

When applicable, we will provide photos, sketches, or finish samples for your approval before finalizing your order. Production will not begin until approval is received.

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CARE INSTRUCTIONS

• Always dust following the direction of the grain.

• Lightly spritz your cloth with water—never spray furniture directly.

• Maintain stable indoor humidity to prevent cracking or warping.

• Extreme heat, dryness, or moisture can damage wood over time.

• If you ever have concerns, please contact us within 30 days of delivery and we will work with you to find a solution.

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RETURNS & EXCHANGES

Custom furniture is made specifically for you and is non-returnable due to color, stain, paint, size, or matching issues.

• If you are not fully satisfied with your piece within 15 days of receiving it, we will review your case to determine if a repair, exchange, or partial refund (excluding the down payment) is possible.

• Because every piece is custom made, we are committed to working with you to resolve any workmanship concerns. At our discretion, we may repair or refinish the piece if a manufacturing defect is determined to exist.

• The item must be in new condition.

• Repairs are our preferred resolution method when possible.

• Items purchased from inventory are final sale and non-returnable.

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WARRANTY

We offer a 30-day limited warranty covering craftsmanship defects such as:

• Loose or separated boards

• Improperly attached legs or structural issues

If these issues are present, we may provide a repair, exchange, or service refund (excluding any non-refundable deposit).

Not Covered Under Warranty:

• Color/stain/paint matching issues

• Natural features like dents, knots, holes, and wood cracks

• Wood movement due to humidity or temperature changes

• Epoxy cracking (common in wide cracks or natural wood movement)

• Changes due to light exposure, moisture, or heat over time

• Damage caused during transport for customer pick-up

Metal Base Disclaimer:

Metal bases are sourced from third parties. Any warranty or defect issues will be subject to the vendor’s policy.

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PAINTED ITEMS & WALL ART

If a wall-mounted piece or painted item needs a touch-up, the client must provide the matching paint. We are not responsible for variations in color/quality due to aging or batch differences in paint.

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PHOTOGRAPHY & MARKETING

We often photograph our completed pieces for use on our website and social media. If you prefer not to have your piece photographed or shared, please let us know at the time of purchase.

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INACTIVE ORDERS
Some projects require final measurements, design decisions, or client approval before production can begin. If we are unable to move forward because we are waiting on information, measurements, approvals, or communication from the client, the order will be considered inactive after four (4) months from the date of the down payment. At that time, the project may be closed, and all deposits and payments made will remain non-refundable. Any request to restart the project after four months will be evaluated at our discretion and may require updated pricing based on current material costs and availability.

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COMPLETED ORDERS & STORAGE
Once your order is complete, we will notify you that it is ready for pick-up, delivery, or installation. We ask that final arrangements be made within thirty (30) days of notification. If an order remains unclaimed after 30 days without written communication or an agreed extension, we reserve the right to consider the order abandoned. In such cases, the piece may be resold, repurposed, or otherwise disposed of at our discretion. All deposits and payments made are non-refundable.